Government Solutions

Offerings

EB2BCOM has supplied IT systems and services to the Government sector for over fourteen years. We supply a range of software and associated expertise that address the specific requirements of the various levels and types of governments, including simple access but authorised access to information (eGovernment), privacy, security, synchronising of multiple data repositories, IT compliance and auditing, secure messaging and data leakage prevention.

Examples of our government engagements include provision and support of:

Online Directory Services are user friendly and accessible eGovernment information systems that feature powerful approximate (“fuzzy”) matching and searching functions that enrich the user experience and effectiveness.

Examples include:

 Internal WhitePages that offer:

  • Automated data synchronisation to extract and update data from other repositories
  • Searching and browsing of government information
  • Dynamic organisation charts generated in real-time from existing data
  • Alternative hierarchy systems for managing teams and taskforces
  • Data management including workflow approval processes
  • Printed directories and online reports

Multiview Systems that allow the public and internal government employees to access a common directory system. A high level of security is maintained through the use of powerful access controls. 

Data synchronisation and replication 

Machinery of government systems  that reflect real world hierarchies and enable point & click implementation of changes in a matter of minutes. 

PKI X.509 certificate storage, indexing and searching. PKI matching rules and component matching capability provide high speed performance. 

Portal Search technology

 

Other Applicable Technologies

EB2BCOM also supplies a range of commercial software and associated expertise  that are suitable for and used by governments and agencies. These include:

  • Fine grained access control Entitlement Management systems compliant with the XACMLv3 standard
  • Active Directory Bridge technologies for managing access to non-Microsoft  platforms from Active Directory (including Group Policy support)
  • Single Sign On Federated SSO Internal and External Cloud SSO
  • Strong Authentication using 2 Factor Authentication systems
  • Virtual Directory solutions and data synchronisation, IT compliance, auditing and data leakage prevention

 

Engagement model

EB2BCOM has a flexible engagement model ranging from direct supply to being a subcontractor to System Integrators and Prime Contractors.

We negotiate sales, finalise contracts and supply product licences from our suppliers, either via Prime Contractors or directly to end users as required. For larger projects, SI partners usually provide the implementation services while EB2BCOM provides specialist product knowledge. For smaller projects, EB2BCOM also is capable of performing the implementation.

Continuity of post project support and relationship

One of the issues facing governments commissioning large IT projects that include COTS software is that the product support and maintenance will usually outlive the Prime Contractor’s tenure. This can result in critical support requirements being either overlooked, having to be renegotiated, or inadequately supplied from offshore.

EB2BCOM solves this problem by providing ongoing local support and professional services in support of the COTS products. Our Melbourne-based Support Desk provides top quality and responsive support and product maintenance updates to customers with current Annual Agreements. We currently support customers in Asia Pacific, Australia and New Zealand, Europe and North America.

Furthermore, we can provide these services for a number of vendors’ products with consequent “one-stop-shop” benefits, particularly in identifying in which product a fault may be located.

The expertise of our staff and the timeliness of our response has earned us an enviable reputation for service from a wide range of customers both direct and via partners. In the words of a defence customer “EB2BCOM provides us with the best support of any software vendor”.

Configuration, implementation and deployment professional services

We provide system design, product integration, configuration and implementation, and training for the products we supply.